Privacy Policy

SprintMarkt ("SprintMarkt", "we", "us" or "our") is committed to protecting the personal information of visitors to sprintmarkt.ca. This Privacy Policy explains what personal information we collect, why we collect it, how we use and safeguard it, and the rights available to you. Our practices are designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act respecting the protection of personal information in the private sector (Law 25). We voluntarily maintain GDPR-grade safeguards as an internal standard, but Canadian law governs this policy.

1. Accountability and privacy officer

SprintMarkt is responsible for the personal information under its control. We have designated a person accountable for our compliance with applicable privacy legislation (the "Privacy Officer"). You may contact the Privacy Officer for any question about this policy or the handling of your personal information:

• Organization: Ero Digital Solutions Inc. (operating as SprintMarkt Canada), A-5 1/2 Capner St, St Catharines, ON L2P 2K2, Canada
• Privacy Officer email: privacy@sprintmarkt.ca
• General email: hello@sprintmarkt.ca
• Phone: +1 (647) 886-5694
• Website: https://sprintmarkt.ca

2. Personal information we collect

We may collect the following personal information through our website:

• Contact and quote forms: name, email, phone, company and message.
• Newsletter: email address.
• Browsing data: IP address, browser type, pages visited and visit duration (through analytics cookies, subject to your consent).

3. Purposes of collection and use

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, namely to:

• Respond to contact and quote requests submitted through the website.
• Send commercial or newsletter communications where you have given consent (you may withdraw consent at any time).
• Analyze website usage to improve the user experience and our services.
• Meet applicable legal and regulatory obligations.

4. Consent

Under PIPEDA and Law 25, we obtain your consent to collect, use or disclose your personal information, except where the law permits or requires otherwise. Consent may be express (for example, when you subscribe to the newsletter or accept analytics cookies) or implied (for example, when you voluntarily submit a contact form to obtain a response).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer at privacy@sprintmarkt.ca. Withdrawing consent may limit our ability to provide certain services.

5. Disclosure to third parties

Personal information may be shared with:

• Service providers: hosting, email delivery and web analytics (for example, Google Analytics), acting on our behalf and under contractual confidentiality and security obligations.
• Government or regulatory authorities: where required or permitted by law.

We do not sell your personal information, and we do not disclose it to third parties for their own marketing purposes.

6. Transfers outside Canada

Some of our service providers (such as Google LLC for Google Analytics) may store or process personal information on servers located outside Canada, including in the United States. When personal information is transferred outside the province or Canada, it may be subject to the laws of the jurisdiction where it is stored. We take reasonable contractual and organizational measures to ensure a comparable level of protection, as required by PIPEDA and Law 25, and, where required, we conduct a privacy impact assessment before any such transfer.

7. Retention

• Contact and quotes: kept for as long as necessary to respond to and follow up on your request, and thereafter for any applicable legal limitation period.
• Newsletter: kept until you unsubscribe or withdraw consent.
• Browsing data: kept according to the duration of the relevant cookies (see our Cookie Policy).

Once personal information is no longer needed for the purposes collected, we securely destroy, erase or anonymize it.

8. Your rights

Under PIPEDA and Law 25, you have the right to:

• Access: obtain confirmation that we hold personal information about you and access to that information.
• Rectification: request correction of inaccurate, incomplete or out-of-date information.
• Withdrawal of consent / deletion: withdraw your consent and, where applicable, request that we cease disseminating your information or de-index it.
• Portability: where technically feasible, receive the computerized personal information you provided in a structured, commonly used technological format.

To exercise any of these rights, email our Privacy Officer at privacy@sprintmarkt.ca. We will respond within the timeframes required by applicable law (generally 30 days). We may ask you to verify your identity before acting on a request.

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada or, for Quebec residents, the Commission d'accès à l'information du Québec.

9. Safeguards

SprintMarkt implements physical, organizational and technological safeguards appropriate to the sensitivity of the personal information, to protect it against loss or theft and unauthorized access, disclosure, copying, use or modification. These measures include SSL/TLS encryption, access controls and regular backups.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review it periodically.